Terms of Sale

Last updated: 1st January 2026

These Terms of Sale apply to all orders placed through this website. By placing an order, you agree to these terms.

Orders
When you place an order through our website, you are making an offer to purchase our products or services. We will confirm acceptance of your order by email or other written confirmation. A contract is formed only when we accept your order.
We reserve the right to refuse or cancel an order for any reason, including availability or errors in pricing or descriptions.

Prices
All prices are shown in GBP unless stated otherwise.
Prices may change at any time, but changes will not affect orders that have already been accepted.

Payment
We do not store or process your financial or payment card details.

Payments are handled securely by a third-party payment provider. We are not responsible for the payment provider's systems, processes, or privacy practices.
Your order will not be processed until payment has been received and confirmed by the payment provider.

Delivery
Delivery details, timescales, and costs will be provided at the time of ordering.

Cancellations and refunds
Your rights to cancel and receive a refund depend on what you have purchased and are governed by UK consumer law.
If you wish to cancel an order or request a refund, please contact us using the details below. Any refunds will be processed using the original payment method where possible.

Liability
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.
Otherwise, our liability is limited to the maximum extent permitted by law.

Changes to these terms
We may update these Terms of Sale from time to time. The version in force at the time you place your order will apply.

Governing law
These Terms of Sale are governed by the laws of England and Wales.

Contact us
If you have any questions about these Terms of Sale or your order, please contact us at sales@judithmatthews.com